Affecting Other - Datacentre outage
Unplanned outage at the datacentre, causing all UK Pro Server hosting to be offline.
Engineers are investigating....
Our team are in contact with the data center currently, who are working to restore services as soon as possible.
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The DC are still working with our team to restore access to services, although please do bear with us whilst we continue to work through the issues.
We will also provide a post-mortem against the incident within the next 72 hours.
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Systems are coming back online now.
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We’re pleased to confirm that the data centre outage has now been resolved and all services are back up and running. We know this was a long period of downtime, and we are incredibly grateful for your patience while our team worked to get this sorted.
As things get back to normal, here are a few quick things to bear in mind:
Temporary performance impact: While everything is fully operational, you might notice things running a little slower than usual for a short while as our systems catch up and the load balances out.
Affecting Server - London-Cloud2
Hello,
This is a notice for EMERGENCY MAINTENANCE on the Cloud Platform.
In order to prevent future issues we need to change some of the underlying virtual hardware for the server London-Cloud2.
As part of this change the Cloud Server will have to be rebooted, during this time email will be queued at the origin server and pages with third party caching setup will continue to operate.
Any websites being served directly and any backend/administration pages will not operate for a period during this window.
MAINTENANCE WINDOW
START
2024-06-25 22:00 BST (21:00 GMT/UTC)
END
2024-06-25 23:00 BST (22:00 GMT/UTC)
EXPECTED IMPACT
We expect the Cloud Server to be offline for up to 15 minutes during the above window, however a full file system check will be required and it is difficult to predict now long this will take.
Our apologies to customers affected by these planned works, please be assured they are essential. All efforts will be made to minimise service impact.
If you have any questions relating to this notice, please contact us and we will be happy to help.
Affecting Server - London-Cloud1
The Operating System on the server hosting the aforementioned service(s) will reach its End of Life status after July 31st, 2024. Therefore, we are arranging a maintenance window to conduct an in-place upgrade.
As part of this change the Cloud Server will be rebooted multiple times, and ALL services will be unavailable whilst the upgrade is ongoing.
During this period, incoming emails will be queued at the origin server, and pages utilizing third-party caching setups will remain functional. However, please note that any websites served directly and backend/administration pages will experience temporary unavailability.
There will be no changes to PHP and MySQL versions.
MAINTENANCE WINDOW
START
2024-06-20 19:00 BST (18:00 GMT/UTC)
END
2024-06-20 23:59 BST (22:59 GMT/UTC)
EXPECTED IMPACT
We anticipate the Cloud Server to be offline for up to 2 hours during the above window whilst the operating system is Elevated to the new version, however this may be longer. Multiple reboots may be required to complete the process.
Our apologies to customers affected by these planned works, please be assured they are essential. All efforts will be made to minimise service impact.
Affecting Server - London-Cloud2
The Operating System on the server hosting the aforementioned service(s) will reach its End of Life status after July 31st, 2024. Therefore, we are arranging a maintenance window to conduct an in-place upgrade.
As part of this change the Cloud Server will be rebooted multiple times, and ALL services will be unavailable whilst the upgrade is ongoing.
During this period, incoming emails will be queued at the origin server, and pages utilizing third-party caching setups will remain functional. However, please note that any websites served directly and backend/administration pages will experience temporary unavailability.
There will be no changes to PHP and MySQL versions.
MAINTENANCE WINDOW
START
2024-06-20 19:00 BST (18:00 GMT/UTC)
END
2024-06-20 23:59 BST (22:59 GMT/UTC)
EXPECTED IMPACT
We anticipate the Cloud Server to be offline for up to 2 hours during the above window whilst the operating system is Elevated to the new version, however this may be longer. Multiple reboots may be required to complete the process.
Our apologies to customers affected by these planned works, please be assured they are essential. All efforts will be made to minimise service impact.
Affecting Server - LdnCloud-ElementalPro
This server is currently suffering some outages.
The team are on working on the resolution right now.
Affecting Server - London-ProCloud1
This server is currently suffering some outages.
The team are on working on the resolution right now.
