Affecting Server
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London-Cloud1
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20/06/2024 18:00
- 20/06/2024 23:17
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Last Updated 14/06/2024 02:19
The Operating System on the server hosting the aforementioned service(s) will reach its End of Life status after July 31st, 2024. Therefore, we are arranging a maintenance window to conduct an in-place upgrade.
As part of this change the Cloud Server will be rebooted multiple times, and ALL services will be unavailable whilst the upgrade is ongoing.
During this period, incoming emails will be queued at the origin server, and pages utilizing third-party caching setups will remain functional. However, please note that any websites served directly and backend/administration pages will experience temporary unavailability.
There will be no changes to PHP and MySQL versions.
MAINTENANCE WINDOW
START
2024-06-20 19:00 BST (18:00 GMT/UTC)
END
2024-06-20 23:59 BST (22:59 GMT/UTC)
EXPECTED IMPACT
We anticipate the Cloud Server to be offline for up to 2 hours during the above window whilst the operating system is Elevated to the new version, however this may be longer. Multiple reboots may be required to complete the process.
Our apologies to customers affected by these planned works, please be assured they are essential. All efforts will be made to minimise service impact.