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Server Status

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Server Name HTTP FTP POP3 PHP Info Server Load Uptime
LdnCloud-Elemental1 PHP Info
LdnCloud-ElementalPro PHP Info
London-Cloud1 PHP Info
London-Cloud2 PHP Info
London-ProCloud1 PHP Info
Virginia-ProCloud1 PHP Info
Important Server Maintenance (Resolved) Critical

Affecting Server - London-Cloud2

  • 25/06/2024 22:00 - 25/06/2024 23:00
  • Last Updated 26/06/2024 15:29

Hello,

This is a notice for EMERGENCY MAINTENANCE on the Cloud Platform.

In order to prevent future issues we need to change some of the underlying virtual hardware for the server London-Cloud2.

As part of this change the Cloud Server will have to be rebooted, during this time email will be queued at the origin server and pages with third party caching setup will continue to operate.

Any websites being served directly and any backend/administration pages will not operate for a period during this window.

MAINTENANCE WINDOW

START
2024-06-25 22:00 BST (21:00 GMT/UTC)

END
2024-06-25 23:00 BST (22:00 GMT/UTC)

EXPECTED IMPACT
We expect the Cloud Server to be offline for up to 15 minutes during the above window, however a full file system check will be required and it is difficult to predict now long this will take.

 

Our apologies to customers affected by these planned works, please be assured they are essential. All efforts will be made to minimise service impact.

If you have any questions relating to this notice, please contact us and we will be happy to help.

 

Important Server Upgrades (Resolved) Critical

Affecting Server - London-Cloud1

  • 20/06/2024 18:00 - 20/06/2024 23:17
  • Last Updated 14/06/2024 02:19

The Operating System on the server hosting the aforementioned service(s) will reach its End of Life status after July 31st, 2024. Therefore, we are arranging a maintenance window to conduct an in-place upgrade.

As part of this change the Cloud Server will be rebooted multiple times, and ALL services will be unavailable whilst the upgrade is ongoing.

During this period, incoming emails will be queued at the origin server, and pages utilizing third-party caching setups will remain functional. However, please note that any websites served directly and backend/administration pages will experience temporary unavailability.

There will be no changes to PHP and MySQL versions.

MAINTENANCE WINDOW

START
2024-06-20 19:00 BST (18:00 GMT/UTC)

END
2024-06-20 23:59 BST (22:59 GMT/UTC)

EXPECTED IMPACT

We anticipate the Cloud Server to be offline for up to 2 hours during the above window whilst the operating system is Elevated to the new version, however this may be longer. Multiple reboots may be required to complete the process.

Our apologies to customers affected by these planned works, please be assured they are essential. All efforts will be made to minimise service impact.

 

Important Server Upgrades (Resolved) Critical

Affecting Server - London-Cloud2

  • 20/06/2024 18:00 - 20/06/2024 23:17
  • Last Updated 14/06/2024 02:19

The Operating System on the server hosting the aforementioned service(s) will reach its End of Life status after July 31st, 2024. Therefore, we are arranging a maintenance window to conduct an in-place upgrade.

As part of this change the Cloud Server will be rebooted multiple times, and ALL services will be unavailable whilst the upgrade is ongoing.

During this period, incoming emails will be queued at the origin server, and pages utilizing third-party caching setups will remain functional. However, please note that any websites served directly and backend/administration pages will experience temporary unavailability.

There will be no changes to PHP and MySQL versions.

MAINTENANCE WINDOW

START
2024-06-20 19:00 BST (18:00 GMT/UTC)

END
2024-06-20 23:59 BST (22:59 GMT/UTC)

EXPECTED IMPACT

We anticipate the Cloud Server to be offline for up to 2 hours during the above window whilst the operating system is Elevated to the new version, however this may be longer. Multiple reboots may be required to complete the process.

Our apologies to customers affected by these planned works, please be assured they are essential. All efforts will be made to minimise service impact.

 

 

Pro Server Outage (Resolved) High

Affecting Server - LdnCloud-ElementalPro

  • 13/04/2023 16:15
  • Last Updated 13/04/2023 17:06

This server is currently suffering some outages.

The team are on working on the resolution right now.

 

Pro Server Outage (Resolved) High

Affecting Server - London-ProCloud1

  • 13/04/2023 16:11
  • Last Updated 13/04/2023 17:06

This server is currently suffering some outages.

The team are on working on the resolution right now.

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